Shipping & Delivery policy
www.classejewels.com offers FREE shipping on every order within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
After your item has been packed, it will be shipped and delivered free via one of the following carriers.
The Member/Guest has to specify the address and details of the person who will collect the shipment at the time of purchase. At the time of placing the order, the Member has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical product, will have to provide any one of the following government approved photo identification card
a. Ration Card ( should be issued in the name of the Member / recipient in the case of a gift);
b. Driving License;
c. Permanent Account Number (PAN) card;
d. Voters Identification card; or
f. Aadhar Card
Delivery shall be made by the courier agent only after the photo and name of the recipient is verified and confirmed by such courier agent.
To ensure safe and secure delivery of the package the courier agent will also note down the details of the government photo identification. The recipient of the package must cooperate with the courier agent by providing required and valid copies of his / her government approved photo identification.
In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering only. All items shall be delivered directly to the person as specified at the point of ordering and the Member cannot (under no circumstances whatsoever) change the recipient details after the order is processed.
After creating an order, the Member can change the shipping address only till the point when the product is actually shipped. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her account and click on the "change shipping address" button next to the shipping address and change the address. This "change shipping address" icon will be active only till the order status changes to "shipped". Once the order status changes "to shipped" the "change shipping address" link will become inactive.
All shipping charges and other local charges shall be borne by the Member. Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.
The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.
If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same to Classe. All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.
Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product.
Return Shipping Policy:
If you are not fully satisfied with your classe product then Classe offers FREE return shipping on every order within 45 days from the date of invoice.
For this you have to mail us on firstname.lastname@example.org our helpful and experienced team will help you to deal with your return promptly,our custumer care executive will call you and after your confirmation with in 3-4 days you will receive packaging material from classe .Once you packed your classe product in presence of our courier person and after his signing on return invoice